Here you have everything you need to get started without complications. Check out our FAQ and see how easy it is to work with StarVegas.

Frequently asked questions

Yes. We ask that you take your time and go through the terms and understand them prior becoming a partner. You can find our terms on our ‘Terms’ page.

As our brand is focused on Italy, we ask that your focus of initiatives is on this territory. However, it is also recommended to liaise with your account manager along with referring to the terms that highlight this topic.

We strive to answer as soon as possible and never later than 2 business days from the time of your inquiry. However, we do ask to take into consideration public holidays and weekends.

There are 3 types of commission deals: CPA (Cost Per Acquisition), Revenue Share and Hybrid deals. Each has a variety of criteria which a deal can be based on and the amount that would be rewarded to partners. Below are the definitions:

CPA: This is a one-time occurrence for payment toward a referred player. It is typically based on an action of a referred player, be it a registration, or even a new player who has staked an amount of money toward a particular game type. Once the criteria are met, then the partner is awarded an amount of money for that action based on the commission reward amount set for it. There are several configurations of commission criteria, which are all well-explained in the rate card that is assigned to you.

Revenue Share: This is a percentage-based commission deal of the revenue generated from the referred players. There are certain deductions which are applied after the generated revenue, after which the percentage basis is applied and the amount of commission is awarded to the partner. For a break-down of the Revenue Share calculations, please see the ‘How is Revenue Share commission calculated?’ entry further below. We also have revenue share deals associated with a game type or in general, and may at times include a cut-off date of a stipulated time frame. There are several configurations of commission criteria, which are all well-explained in the rate card that is assigned to you.

Hybrid: This is a combination of both CPA and Revenue Share simultaneously applied to a partners’ referred player’s actions. This commission deal is only available to long-standing partners who have provided good ongoing business. Here too are several configurations towards commission criteria, which are all well-explained in the rate card that is assigned to you.

Unless discussed and agreed in advanced, a partner is set with a default deal that can be seen within the ‘My campaign’ section of your account. Partners are able to discuss commission deals with their account manager and find a fit that is of mutual agreement. All commission deal discussions are advised to be communicated in written format via email to safe guard both the partner and the account manager.
Once within our partner programme your deal is listed and has all the criteria listed for your perusal. This is clearly outlined but should you have any doubt, then please contact your account manager for clarification of what the deal consists of.

Revenue Share Commission is calculated as follows:
Revenues – Converted Bonus Money – Tax – Handling fee = Net Margin.
This will then equal the Net Margin of which the Revenue Share deal percentage is based on.

Tracking

A campaign is where you create a link in order to track the progress of the amount of referred players brought in from any online marketing initiatives to attract players. Each campaign will have a unique identifier so we can monitor every campaign created.

No. You can create as many campaigns as you need and they do not expire.

This is done within the’ Campaigns’ section in your account. There will fields to fill in your requirements along with drop down selections. Once you are happy with your selections, simply press the create button and then you will be able to extract the link/code for your use. From there you will then be able to see how the campaign progresses once traffic is being sent to the link.


Yes. This can be implemented on registration, confirmation emails and depositing player events. We are also able to apply placeholder tags that give information concerning the pixel.

That is completely up to you. We offer reporting and statistics for each campaign. So if you want to monitor performance of each marketing initiative you can create a campaign based on that.

A campaign is where you create a link in order to track the progress of the amount of referred players brought in from any online marketing initiatives to attract players. Each campaign will have a unique identifier so we can monitor every campaign created.

Marketing material

Generally no, this is not allowed. However, as stated in our terms there is the possibility for the permission to be obtained, but written confirmation must be given from the account manager after reviewing each of the said personally created marketing material.

Reporting

This is done every 24 hours between midnight and 2:00am GMT+1.

Yes. Once a partner is using the SubID parameter and sending traffic towards it, they can extract reporting. This is found in the ‘Reports’ section of your account and by running the SubID report. You can extract this in CSV, PDF, Excel and other formats

When a new deal is applied (not just for Revenue Share but all deals) it is tagging the new registered referred players from the date when the new deal has gone live. It does not back date past referred players Therefore your current commission has possible contribution from past deals and the activity towards it along with current activity of the new deal. A partner can view camapign progress according to rate cards which will highlight the variances.

Payment

Commissions are paid exclusively by bank transfer. This method ensures security and traceability in every transaction.

Once the calculation of monthly commissions is completed, administrative checks are carried out, which usually take 1 working day. The bank transfer is normally credited within 30 days, but our T&Cs provide for a maximum period of 45 days for the execution of payments.

All details within the ‘Account’ section of your account needs to be filled in correctly. Both ‘contact details’ and ‘payment details’ are mandatorily required. If there is something missing or not verified, then you will be presented with a warning notification in the ‘Account’ section, informing you that payment is not possible due to incomplete information.

If the details are not entered before the end of the month, the commission cannot be calculated for that period. In this case, the amount will be added to the following month’s profits and paid in the next settlement cycle. We recommend always checking that your details are correct and up to date before the end of the month, to ensure inclusion in the regular calculation.

Yes. This is 50.00EUR per commission calculation period. If the amount is not reached within the said period, then please do not worry as the amount will then be carried over to the next period(s) until the 50.00EUR amount is cumulatively achieved.

If the details are not entered before the end of the month, the commission cannot be calculated for that period. In this case, the amount will be added to the following month’s profits and paid in the next settlement cycle. We recommend always checking that your details are correct and up to date before the end of the month, to ensure inclusion in the regular calculation.

The commission is calculated and paid once a month. The calculation period always corresponds to the calendar month, from the first to the last day of the month. If sufficient activity has not been recorded, the calculation starts from the following month. For example, the April payment will include all activities generated in March. If the account only started generating activity in February but the requirements for payment were reached by the end of March, the amount will be calculated on the entire month of March and paid in April.